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Quarterly maintenance of our Cloud2be environment.
This one is used to upgrade the firmwares of our switch infrastructure. Some customers will experience network outages during the reboot of the switches. Impacted customers are being informed directly.
Resolved | Aug 22, 2025 | 12:05 GMT+02:00
UPDATE 28/08 - At around 9:10AM, there was again a short hickup for about 1-2 minutes.
We are currently escalating to our telco provider to receive more information ASAP.
We are experiencing instable Internet Connectivity to our datacenter in Machelen.
Our telco provider is notified and investigating.
We will update this incident as soon as we receive more information.
Closed | Feb 11, 2025 | 14:33 GMT+01:00
RCA finalized and communicated
Resolved | Jan 31, 2025 | 14:40 GMT+01:00
RCA ongoing
Open | Jan 31, 2025 | 14:39 GMT+01:00
A network outage occurred on 31/01/2025 between 14:05 - 14:30.
An RCA is being created as we speak and will be communicated ASAP.
Resolved | Jan 29, 2024 | 11:32 GMT+01:00
Due to a failed fiber card - there was a possible performance impact on our Power 9 system between 28/01 10PM until 29/01 10 AM.
Performance issues have been resolved - hardware will be replaced asap.
Scheduled | Feb 07, 2026 22:00 - Feb 08, 2026 22:00 | GMT+01:00
Quarterly maintenance of our Cloud2be environment.
This one is used to upgrade the firmwares of our switch infrastructure. Some customers will experience network outages during the reboot of the switches. Impacted customers are being informed directly.
Resolved | Jan 29, 2024 | 11:32 GMT+01:00
Due to a failed fiber card - there was a possible performance impact on our Power 9 system between 28/01 10PM until 29/01 10 AM.
Performance issues have been resolved - hardware will be replaced asap.
Uptime over the past 30 days100 % uptime
Uptime over the past 30 days100 % uptime
Resolved | Aug 22, 2025 | 12:05 GMT+02:00
UPDATE 28/08 - At around 9:10AM, there was again a short hickup for about 1-2 minutes.
We are currently escalating to our telco provider to receive more information ASAP.
We are experiencing instable Internet Connectivity to our datacenter in Machelen.
Our telco provider is notified and investigating.
We will update this incident as soon as we receive more information.
Resolved | Jul 08, 2025 | 23:54 GMT+02:00
Our telco provider should be able to provide a status update within half an hour.
Update: Received an update of our telco provider, stating the issue should be resolved at around 6AM.
Update 06:30AM - We have not yet received final confirmation of the telco provider that everything is resolved.
Update 08:00AM - We are still awaiting feedback from our telco provider for the resolution of this issue
Update 9:15AM: Investigations ongoing - still no estimated time of resolution available.
Update 10:30AM: Workaround has been implemented due to missing resolution timeframe. If you still encounter issues, please do not hesitate to contact our Customer Support: +32 2 897 34 00
Update 11:52 AM There are still some routing problems towards specific ip ranges, an example are some websites hosted in Amazone AWS. We communicated this to our telco provider. Ps: This is for both sites Machelen & Gembloux
Update 12:54 PM We got confirmation from our Telco Provider that the problems are resolved and we removed the work around. We are now working again on the main production line.
Closed | Feb 11, 2025 | 14:33 GMT+01:00
RCA finalized and communicated
Resolved | Jan 31, 2025 | 14:40 GMT+01:00
RCA ongoing
Open | Jan 31, 2025 | 14:39 GMT+01:00
A network outage occurred on 31/01/2025 between 14:05 - 14:30.
An RCA is being created as we speak and will be communicated ASAP.
Resolved | Jun 25, 2024 | 17:00 GMT+02:00
Incident should be resolved - awaiting DNS replication
Open | Jun 25, 2024 | 16:00 GMT+02:00
Due to an unplanned event, our external DNS is no longer reachable.
We are currently investigating root cause and will update the status page as soon as possible.
Resolved | May 05, 2024 | 10:00 GMT+02:00
DNS issue resolved - final investigations ongoing
Closed | Mar 19, 2024 | 14:18 GMT+01:00
Incident closed.
Resolved | Jan 29, 2024 | 11:32 GMT+01:00
Due to a failed fiber card - there was a possible performance impact on our Power 9 system between 28/01 10PM until 29/01 10 AM.
Performance issues have been resolved - hardware will be replaced asap.
Closed | Sep 30, 2022 | 17:00 GMT+02:00
Incident closed
Resolved | Sep 30, 2022 | 17:00 GMT+02:00
No further issues found
Monitoring | Sep 23, 2022 | 18:38 GMT+02:00
Our tests do not show any issue anymore. We will keep on monitoring the situation but consider the situation as stabilized at this moment.
Resolution in progress | Sep 23, 2022 | 18:08 GMT+02:00
Situation is still unstable as some DNS records still need to be updated. We are taking actions to update the records and stabilize the situation.
Closed | Mar 21, 2022 | 10:00 GMT+01:00
Proximus customers can be impacted by an issue ongoing at Proximus. For these customers access to the cloud services may be impacted. A ticket has been opened at Proximus support.
16:00 - Proximus has fixed the issue. Situation is back to normal.